CANCELLATION POLICY

Trinity Myofascial Release, LLC requires full payment of appointment cost at the time of booking.

48-hour* advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give 48-hours advance notice you will be charged the full amount of your appointment. If the client has purchased a package, the session will be deducted from the remaining package. Continuity of care is an important part of the therapeutic process. Frequent cancellations and/or no shows may cause long periods between therapy sessions and impact the effectiveness of treatment. Unexpected events and emergency situations that cause interruption to your scheduled session will be reviewed on a case-by-case basis.

*48-hour cancellation time period references the 48 clock hours prior to the start time of the scheduled appointment and includes weekend and holiday time. For example: if your appointment is scheduled for Monday at 11:30am, you will need to cancel your appointment either through the online scheduling software, text, or phone call by the previous Saturday at 11:30am. This is regardless of whether the 48 hour time frame occurs on a weekend, a holiday, or a non-working day for Trinity MFR.

Refund Policy: Cancellations made with the courtesy of more than 48 hours will be offered to reschedule. If a refund is preferred, client will be refunded the appointment cost minus 3% credit card processing fees incurred by Trinity Myofascial Release, LLC.

No-shows: Anyone who does not arrive to their scheduled session will be considered a “no-show” and will be charged for the full payment of their session. If the client has purchased a package, the session will be deducted from the remaining package. If a client is habitually late or “no-show” said client will be banned from scheduling further appointments.